Privacy Policy
1. Introduction
Floorguard (“Floorguard,” “we,” “us,” or “our”) operates the website floorguard.com (the “Site”). This Privacy Policy describes how we collect, use, and share information about you when you visit the Site, purchase our products or services, request a quote, or otherwise interact with us. By using the Site or providing information to us, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Information You Provide. We collect information you give us directly, including:
- Contact information such as your name, email address, phone number, and mailing address
- Order, billing, and shipping information (payment card details are processed by our payment processors and are not stored on our servers)
- Information you submit through forms on the Site, such as quote requests, appointment scheduling, warranty registrations, job applications, and customer service inquiries
- Communications you send us, including emails, phone calls, and text messages
Information Collected Automatically. When you visit the Site, we automatically collect certain information, including:
- IP address, browser type, operating system, and device identifiers
- Pages viewed, links clicked, referring pages, and dates and times of visits
- Information gathered through cookies and similar technologies (see Section 7)
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders, quotes, estimates, and service requests
- Communicate with you about your orders, projects, appointments, and inquiries
- Send marketing and promotional communications where permitted by law, which you may opt out of at any time
- Send text messages you have opted in to receive (see Section 4)
- Operate, maintain, and improve the Site and our products and services
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations and enforce our agreements
4. SMS/Text Messaging Program
By submitting a form on the Site and providing your phone number, you agree to Floorguard’s Privacy Policy. You consent to receive phone calls and SMS messages from Floorguard to provide updates on your order and inquiries. Message frequency depends on your activity. You may opt out by texting “STOP”. Reply HELP for more information. Message and data rates may apply.
Consent to receive text messages is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages.
5. How We Share Your Information
We may share your information in the following circumstances:
- Service Providers. We share information with vendors that perform services on our behalf, such as payment processing, shipping and delivery, installation scheduling, website hosting, analytics, customer relationship management, and email delivery. These providers are permitted to use your information only to perform services for us.
- Legal Requirements. We may disclose information when required to do so by law, regulation, subpoena, or other legal process, or when we believe disclosure is necessary to protect the rights, property, or safety of Floorguard, our customers, or others.
- Business Transfers. If Floorguard is involved in a merger, acquisition, financing, reorganization, or sale of some or all of its assets, your information may be transferred as part of that transaction.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Third-Party Websites
The Site may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
7. Cookies and Tracking Technologies
We and our service providers use cookies, pixels, and similar technologies to operate the Site, remember your preferences, analyze traffic, and measure the effectiveness of our marketing. You can manage cookies through your browser settings, though disabling cookies may limit certain features of the Site. Some browsers offer a “Do Not Track” signal; the Site does not currently respond to these signals.
8. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law.
10. Your Privacy Rights and Choices
- Marketing Emails. You may opt out of marketing emails at any time by clicking the unsubscribe link in any promotional email.
- Text Messages. You may opt out of text messages at any time by replying “STOP” to any message.
- Access, Correction, and Deletion. Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information, and to receive a copy of the information we hold about you. To exercise these rights, contact us using the information in Section 13. We will verify your request and respond within the timeframe required by applicable law.
- Sale of Personal Information. Floorguard does not sell personal information as defined under applicable state privacy laws.
11. Children’s Privacy
The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Material changes will be posted on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Floorguard 340 Marshall Ave, Unit 101 Aurora, IL 60506 Email: office@floorguard.com Phone: 630-864-5996